The traditional ways of managing B2B sales processes like spreadsheets or email system is not the right B2B CRM Management strategy to acquire, retain and grow the customer base. B2B business goes through different stages of its lifecycle. With the best products and services, B2B business enters a rapid growth phase and looks forward to capturing the potential market. When B2B companies start small it is easier to manage every customer-facing process like Contact information, Activity, Campaign, Communication, Leads, and Opportunities in an excel sheet. But as you grow, your sales team size increases, and with that increase in the customer base, the follow-up on activities and timely communication becomes key for closure which is a huge bottleneck when a company manages its customer-facing processes on an excel sheet. 

Result: Lost leads, unhappy prospective Customers and Clients, no accountability, time and money wastage 

Some might think using Excel spreadsheets or Outlook is just fine to help run their sales and marketing operations, but they are not aware of the business they are leaving on the table from not properly automating the sales processes.

For B2B CRM Software to achieve its full benefit, it is important to understand that every organization is different with its unique sales process. B2B CRM software needs to be customized as per the processes. Odoo CRM software is based on a detailed understanding of the unique needs of SMBs. 

The B2B sales process should be aligned with the target market/vertical, what activities are required to move the prospect through the pipeline, and how can B2B companies systematically manage the process with the help of CRM software. We understand processes and accordingly suggest the best solution customized to requirements.